FAQ
Frequently asked questions
Quick answers about ordering, delivery and payment. Can’t find your question? Contact us.
Do you sell to private customers?
No. We sell to businesses only: retailers, wholesalers, gastronomy, cash & carry and importers.
Why are there no prices on the website?
Wholesale prices depend on quantities, delivery terms and destination. Send an inquiry and we reply with a personal offer within one working day.
What is the minimum order?
You can order by the case. Full pallets get the best prices, and mixed pallets are possible on request.
How do I place an order?
Use “Inquire about this product” on any product page, or send your complete list via the contact form. After you accept our offer, you receive a pro-forma invoice.
Which payment terms do you offer?
First orders are paid in advance. Regular customers can move to agreed payment terms.
Do you deliver outside Germany?
Yes. We deliver across the EU and to non-EU countries, and prepare the export documents. See our export markets page.
Can I collect the goods myself?
Yes, by appointment at our warehouse in Bitterfeld-Wolfen.
How fresh are the products?
We tell you the best-before date of the current stock before you order.
Can you source products that are not in the catalog?
Often, yes. The catalog shows our regular range; ask us about other brands, sizes or market versions.
Do you need my VAT ID?
Yes, we need your company details and VAT ID before the first delivery. For EU customers, a valid VAT ID allows VAT-exempt intra-community invoicing.
Still have a question?
Our sales team is happy to help.